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HIVE Design (the "Company") complies with the Personal Information Protection Act and other applicable laws, and has established this privacy policy as follows to protect users' personal information. 1. Personal information collected and collection methods a. Onboarding consultation requests: name (or clinic name), contact details, inquiry content b. Member registration (optional): ID, password, name, email c. Information generated automatically during use of the service: access date and time, IP address, browser type, pages visited, cookies d. Collection methods: the consultation request form and member registration form on the site, and automatic collection during use of the service 2. Purposes of using personal information a. Onboarding consultation, quotations and replies to inquiries b. Member management and identity verification c. Analysis of visit statistics to improve the service 3. Retention and use period of personal information a. Consultation request information: kept for 1 year after the consultation ends, then destroyed. If the user requests deletion, it is destroyed without delay. b. Member information: kept until the member withdraws, and destroyed without delay upon withdrawal. c. Where retention is required by applicable laws, the information is kept for the period set by those laws. - Records on contracts or withdrawal of offers: 5 years (Act on the Consumer Protection in Electronic Commerce, etc.) - Records on payment and the supply of goods, etc.: 5 years (same Act) - Records on consumer complaints or dispute resolution: 3 years (same Act) - Access records: 3 months (Protection of Communications Secrets Act) 4. Provision of personal information to third parties The Company does not provide users' personal information to third parties. Exceptions apply where the user has given prior consent or where it is required by law. 5. Outsourcing of personal information processing The Company outsources the processing of personal information as follows in order to provide the service. - Outsourced processor: Cafe24 Corp. - Outsourced work: site hosting and server operation 6. Procedure and method for destroying personal information Personal information is destroyed without delay once the retention period has passed or the purpose of processing has been achieved. Electronic files are deleted in a way that cannot be recovered, and paper documents are shredded or incinerated. 7. Rights of users and legal representatives Users may request to view, correct, delete or suspend the processing of their personal information at any time. Requests made to the contact details below are handled without delay. 8. Use and refusal of cookies The Company uses cookies to maintain the usage environment and for visit statistics. Users can refuse to store cookies in their browser settings, in which case the use of some features may be limited. 9. Measures to ensure the security of personal information The Company takes measures such as managing access rights to personal information, encrypting connections (HTTPS), storing passwords in encrypted form and making regular backups. 10. Privacy officer - Name: Moon Gye-seong (CEO) - Phone: 010-2806-9294 - Email: mks9294@naver.com 11. Remedies for infringement of rights If you need to report or consult about an infringement of personal information, you can contact the organizations below. - Personal Information Infringement Report Center: privacy.kisa.or.kr / 118 (no area code) - Personal Information Dispute Mediation Committee: www.kopico.go.kr / 1833-6972 - Supreme Prosecutors' Office, Cyber Investigation Division: www.spo.go.kr / 1301 (no area code) - Korean National Police Agency, Cyber Investigation Bureau: ecrm.cyber.go.kr / 182 (no area code) 12. Changes to this policy This privacy policy takes effect on October 5, 2026. Any changes will be announced through the notices on the site.